Privacy Policy – RetroPlayground

At RetroPlayground, we value your privacy and are committed to protecting the personal information of all members, visitors, and guests. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our facilities, participate in events, or interact with us in any way. By engaging with our services, you agree to the practices described in this Policy.

1. Information We Collect

• Personal Information: Name, surname, date of birth, contact details, and, if applicable, membership ID.
• Payment Details: Transaction records, billing information, and receipts. We do not store full payment card numbers.
• Usage Data: Records of participation in tournaments, game sessions, and attendance logs.
• Technical Data: Device type, IP address, and preferences you provide for game sessions or events.
• Security Data: Video surveillance footage within the premises to ensure safety.

2. Purpose of Data Collection

• Managing memberships, reservations, and customer accounts.
• Providing access to arcade games, tournaments, and entertainment services.
• Processing payments, issuing receipts, and maintaining accurate financial records.
• Sending notifications regarding events, promotions, or Club updates.
• Ensuring safety and security of participants and Club property.
• Improving services by analyzing attendance trends, gaming preferences, and feedback.

3. Data Storage and Security

All information is stored securely using appropriate technical and organizational measures. Access is limited to authorized personnel. Encryption, password protection, and secure databases are used to prevent unauthorized access. Physical documents are kept in locked storage where applicable.

4. Sharing of Information

We do not sell, rent, or trade personal information. Data may be shared in the following cases:

• Service Providers: Trusted third-party partners who support operations (e.g., payment processors, IT services).
• Legal Requirements: Disclosure required by law, regulation, or court order.
• Safety Concerns: To protect health, safety, or rights of visitors, staff, or the Club.

5. Retention of Data

Personal data is retained only as long as necessary to fulfill purposes or comply with legal obligations. Membership and booking records may be kept for several years, while surveillance footage is retained for a limited duration unless required for investigations.

6. Rights of Individuals

Members and visitors have rights regarding personal data, including:

• Accessing personal information and obtaining a copy.
• Correcting inaccurate or incomplete information.
• Requesting deletion of personal data, subject to legal obligations.
• Restricting or objecting to certain processing activities.
• Requesting transfer of personal data to another provider where feasible.

To exercise these rights, contact the Club’s administration. Identification may be required.

7. Marketing and Communication

We may use your contact information to inform you about events, tournaments, or promotions. You can opt out at any time by notifying us.

8. Privacy of Minors

For individuals under 18, parental or guardian consent may be required. We take extra measures to protect minors’ personal data and limit its processing strictly to what is necessary.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, operations, or service improvements. The latest version will always be available at the Club premises and upon request.

10. Contact Information

For questions about this Privacy Policy, data management, or to exercise your rights, contact the Club’s management team during regular working hours.