Refund Policy – RetroPlayground

At RetroPlayground, we value our members’ enjoyment and satisfaction. This Refund Policy outlines the conditions, procedures, and timelines for requesting refunds on services, memberships, game tokens, event tickets, or other purchases made at our Club. By purchasing or using our services, you agree to adhere to this Refund Policy.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Unused membership or game package requested within 14 days of the original purchase date.
• Booked event or tournament canceled by the Club.
• Defective or malfunctioning game tokens or credits upon initial use.
• Extenuating circumstances preventing participation, at management’s discretion.

Non-refundable items may include:

• Services already provided or partially used.
• Merchandise or souvenirs removed from Club premises.
• Digital downloads, promotional offers, or special event access with stated restrictions.

2. Refund Request Procedure

• Submit a written request via email or in-person at our customer service desk.
• Include proof of purchase (receipt, invoice, or order confirmation).
• Provide a detailed explanation for the refund request, including dates of purchase and intended use.

Requests will be reviewed promptly. We may contact you for additional information to verify eligibility.

3. Refund Processing Timeline

Approved refunds will be processed within 7 business days of approval using the original payment method whenever possible. Additional time may be required depending on your financial institution. We are not responsible for delays caused by banks, payment processors, or technical errors beyond our control.

4. Special Considerations

• Event Cancellations: Full refund or credit if a Club-hosted event is canceled.
• Membership Upgrades or Transfers: Refunds may be prorated based on remaining membership term; transfers subject to approval.
• Promotional Offers: Certain packages may include non-refundable components, clearly indicated at purchase.

5. Denial of Refunds

Refunds may be denied under circumstances including:

• Failure to submit a request within 14 days from purchase.
• Misuse, damage, or loss of game tokens, cards, or equipment.
• Participation in an event or use of services prior to requesting a refund.

6. Dispute Resolution

For disagreements regarding refunds, customers are encouraged to contact Club management. Final decisions rest with Club management.

7. Amendments

The Club may modify this Refund Policy at any time. Updates will be communicated through official channels. Members are encouraged to review this policy periodically. Continued use of services constitutes acceptance of the terms outlined.

Conclusion

RetroPlayground is committed to ensuring a positive and enjoyable experience for all members. This Refund Policy provides clarity, fairness, and transparency to ensure all refund requests are handled professionally and promptly. Your satisfaction is important to us.