Data Protection Policy – RetroPlayground

At RetroPlayground, we value the trust of our members, guests, and visitors. Protecting personal data is one of our top priorities, and we are committed to handling all information with transparency, responsibility, and care. This Data Protection Policy explains how we collect, use, store, and safeguard personal information in connection with our arcade gaming services, membership programs, events, and related activities.

1. Purpose of Data Protection

The purpose of this policy is to ensure that all personal information handled by the Club is managed in accordance with recognized data protection principles. We seek to maintain high levels of security, confidentiality, and respect for individual privacy while enabling a safe and enjoyable gaming environment. By engaging with our services, individuals acknowledge the practices outlined in this policy.

2. Types of Data Collected

• Identification Data: Name, date of birth, and contact details for memberships, tournaments, or events.
• Account Information: Membership numbers, login credentials, and arcade activity preferences.
• Payment Data: Billing information, transaction records, and methods of payment.
• Usage Data: Participation in games, event attendance, facility usage, and staff interactions.
• Technical Data: IP addresses, device identifiers, and access logs from digital platforms or Wi-Fi.
• Security Data: CCTV recordings for safety and protection of Club property.

3. Lawful Basis for Processing

• Fulfill contractual obligations related to memberships, bookings, or events.
• Comply with legal and regulatory requirements.
• Protect the safety, security, and rights of members, guests, and staff.
• Pursue legitimate business interests, including improving facilities and managing promotions.
• Obtain consent for newsletters or marketing communications.

4. Use of Personal Data

• Managing membership accounts and ensuring access to the arcade.
• Processing payments, refunds, and financial transactions.
• Coordinating tournaments, competitions, and special events.
• Monitoring arcade usage to improve services and maintain fair play.
• Ensuring security within the premises through surveillance systems.
• Communicating with members regarding updates, rules, schedules, or policy changes.
• Conducting surveys or collecting feedback to enhance the arcade experience.

5. Data Sharing and Disclosure

• Trusted service providers for payment processing, IT, or customer management.
• Regulatory authorities or law enforcement when required by law or to address misconduct.
• Event partners for organizing tournaments or promotions with proper safeguards.

6. Data Storage and Security

Personal data is stored securely using encryption, password protection, restricted access, and physical safeguards. Staff are trained in data protection procedures to prevent unauthorized access, data loss, or misuse.

7. Retention of Data

• Membership and transaction records: duration of membership and as required by financial regulations.
• Event participation records: retained reasonably for dispute resolution and service improvement.
• CCTV recordings: stored for a limited period unless needed for investigations.

After the relevant period, data is securely deleted or anonymized.

8. Rights of Individuals

• Access personal information held about them.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data, subject to legal obligations.
• Restrict or object to certain data processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

Requests can be submitted to the Club’s management team, and we will respond promptly.

9. Children’s Data

For minors, parental or guardian consent is required. Children’s data is used strictly for operational purposes like youth tournaments and supervised activities, never for unsolicited marketing.

10. Accountability and Compliance

The Club commits to compliance with data protection laws and best practices. Management oversees enforcement, and any breaches are handled promptly with notification to affected individuals where required.

11. Policy Updates

This Data Protection Policy may be updated to reflect legal, operational, or security changes. Revisions will be communicated to members through Club premises or official communications.